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REFUND POLICY

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At Wurbit, we take pride in providing authentic Caribbean snacks, baked goods, beverages, and specialty food products. Due to the nature of the products we sell, all sales are subject to the following Refund Policy.

 

Food Safety Policy

To ensure the safety and quality of our products for all customers, Wurbit does not accept returns or exchanges on any food, beverage, or perishable item.

Once an order has been shipped or delivered, it cannot be returned for resale or redistribution due to food safety regulations.

 

Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains the wrong item(s), or is missing item(s), please contact us within 48 hours of the delivery date.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos of:

    • The item(s)

    • The shipping box

    • The shipping label

    • Any damaged packaging

Claims submitted after 48 hours may not be eligible for review.

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Approved Claims

If we determine that an error occurred on our part, we may, at our sole discretion:

  • Ship a replacement item (subject to availability)

  • Issue store credit

  • Issue a partial or full refund to the original payment method

The resolution offered will depend on the nature of the issue.

Shipping Delays

While we work with trusted shipping carriers, Wurbit is not responsible for delays caused by:

  • Weather

  • Carrier service interruptions

  • Customs processing

  • Holidays

  • Incorrect shipping information provided by the customer

Shipping delays alone do not qualify for a refund.

 

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

Orders shipped to an incorrect address supplied during checkout are not eligible for a refund or replacement.

 

Delivered Packages

Once a package is marked as Delivered by the shipping carrier, Wurbit is not responsible for lost, stolen, or missing packages.

If you believe your package was stolen or delivered incorrectly, please contact the shipping carrier directly. We will gladly assist by providing any shipping information needed for your claim.

 

Order Cancellations

Orders may be canceled only if they have not yet entered processing or shipment.

Once an order has been processed for fulfillment, it cannot be canceled.

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Chargebacks

If you experience an issue with your order, we encourage you to contact us first so we can work toward a resolution.

Initiating a chargeback without first contacting Wurbit may delay the resolution process. We reserve the right to provide documentation, including proof of shipment and delivery, in response to chargeback claims.

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Contact Us

If you have any questions regarding your order or this Refund Policy, please contact us:

Wurbit

Website: https://wurbit.com

Email: info@wurbit.com

Customer Support: https://wurbit.com/contact

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